PELICAN PEAR LIMITED is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you purchase goods through our website we need to know your name, postal address, e-mail address, telephone number, credit card number and expiry date.

We gather this information to allow us to process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with order confirmation and to communicate with you on any matter relating to the order.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email stating as such to website@pelicanpear.co.uk.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail stating as such to website@pelicanpear.co.uk.

We will never exchange, sell or pass any email addresses or any other personal details onto any third parties.

2. Our use of cookies and other information gathering technologies

Use of Cookies

Cookies are small data files which get sent to your internet browser by an internet server. They are simple, small text files which contain information which cannot hurt your computer. They can be found for browsing in Windows in the Temporary Internet Files folder.

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

We also use cookies to keep track of the items in your shopping cart and also for certain other features of our site such as the My Account facilities. If you have Internet Explorer set to ‘high’ in your Security Settings, your cookies will be disabled. In order to use our site you will need to change your settings to Medium, or add www.pelicanpear.co.uk to your trusted sites list. Please be aware that keeping cookies turned off in your browser will affect your shopping experience.

3. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy

We have security measures in place to protect the loss, misuse and alteration of the information under our control. Any time we ask for a credit/debit card number we transmit that credit/debit card number in an encrypted format. We do not store credit card information. We use industry-standard, SSL (secure socket layer) encryption, provided by Thawte. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. We may use third parties to host and maintain our website.
On our registration and login forms, we implement CAPTCHA (Completely Automated Public Turing Test To Tell Computers and Humans Apart). This prevents "bots" from attempting to gain access you users accounts.

We also keep your information confidential. The internal procedures of PELICAN PEAR LIMITED cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to PELICAN PEAR LIMITED changes, for example if you change your e-mail address, name or payment details this can be carried out from your ‘My Account’ area. If you wish to cancel your registration, please let us know by sending an e-mail stating as such to website@pelicanpear.co.uk

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact PELICAN PEAR LIMITED

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to website@pelicanpear.co.uk.

Terms and Conditions:

1 The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2 Price

2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3 Right for you to cancel your contract

3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for canceling your contract nor will you have to pay any penalty.

3.3 To cancel your contract you must notify us in writing. Please contact us at orders@pelicanpear.co.uk

3.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us by registered post at our contact address at your own cost and risk as soon as possible. Before doing so you must contact us so that we can provide you with a unique returns code.

3.5 Once you have notified us that you are canceling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. In the event that you do not comply with the return conditions of this clause you may lose your right to a refund of the price paid.

4 Cancellation by us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 we have insufficient stock to deliver the goods you have ordered;

4.1.2 we do not deliver to your area; or

4.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5 Delivery of goods to you

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Whilst we aim to deliver the goods ordered within 2 to 3 days we can only agree that delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6 Liability

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Once we have received such notification from you we will provide you with a unique returns code. We will agree to arrange and pay for the return of defective, damaged or incorrect items, provided the above is adhered to. 

6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7 Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 5-7 Perseverance Road, Hereford, HR4 9SN and all notices from us to you will be displayed on our website from to time.

8 Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10 Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

11 Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12 Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13 Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.